General Terms & Conditions


"Administrator" means Corporate Rewards Ltd, programme administrator.

"Participant" is defined as a customer of Henry Schein Dental who has accepted these Terms and Conditions of Use.

"Programme" is defined as Henry Schein Rewards and all its component parts.

"Website" is defined as, as or

These Terms and Conditions of Use apply to Henry Schein Dental’s Rewards program.

By accessing, transacting points, or using any aspect of the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website.  Henry Schein UK reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions.  

This Programme is open to Participants who are resident in the United Kingdom and Republic of Ireland and are 18 years of age or older at the time of entry.  Employees must obtain the prior permission of their employer to participate in this scheme.  This Programme cannot be combined with any other Henry Schein UK Programmes, offers or rebates. 

Corporates, institutions and dental suppliers are excluded from the scheme.  The Programme and its benefits are offered at the discretion of Henry Schein UK and its affiliated companies. HSUK has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated.  It is the Participant’s responsibility to maintain knowledge of these terms and conditions.

Participants of a sales incentive may not be able to obtain Rewards Points on all products or all sales.

Employees of Henry Schein UK, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. 

Points are allocated when a customer who has signed up to the Rewards program, purchases from Henry Schein UK or Software of Excellence.

HSD qualifying items include merchandise, equipment, education and technical service (emergency call-outs and licensed medicines; pharmaceuticals and anaesthetics are exempt).

SOE qualifying items include new purchases only (recurring revenue is exempt).

Points are allocated on a 1 point per £1.00 spent and are awarded at the discretion of Henry Schein UK.

Points are allocated to billing accounts only.

Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow the Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Henry Schein UK or the Administrator, or any misrepresentation of any information furnished to Henry Schein UK may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.

Henry Schein UK reserves the right to refuse membership, to exclude or remove any customer from the scheme (for example if a customer fails to pay invoices that become due).

This Programme runs until 31st December 2019 and thereafter on an annual basis.  Any points awarded within the period must be redeemed no later than the 31st December in the following period.  Unclaimed points will be reset as at the 1st January in the following period.

Personal data which you provide when you register for the Programme may be used for Programme communications and future Henry Schein UK marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website. 

Reward points will be awarded to each Participant based on purchases of the above items  on a 1 point per £1.00/ basis.  

Participants may opt to either:
(i)    save points awarded for redemption at a later date; or
(ii)   redeem some or all of the points awarded for vouchers or items through the website

Points must be redeemed via

Participant points will expire after 31st December 2019.

Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended.  Fraudulent activity may result in the termination of the Participant’s account and the cancellation of accrued points, rewards or benefits, or both. 

Points may only be redeemed via the Henry Schein Rewards website.  

Qualifying items for redemptions include:

HSD qualifying items include merchandise, equipment, education and technical service (emergency call-outs and licensed medicines; pharmaceuticals and anaesthetics are exempt).

SOE qualifying items include; EXACT, Online Reputation Manager, Channel Track, Campaign Plus and Academy of Excellence Online. All recurring revenue is exempt from the Rewards Programme.

Vouchers or items, once chosen, can only be changed if the redeemer contacts within 24 hours of the redemption.  

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of physical payment by Henry Schein UK to the Participant.

Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards without prior approval. 

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.

Delivery is only available to the participant’s country of residence.

Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability. 

Reward vouchers can only be used for new Henry Schein / Software of Excellence orders and cannot be used as credit against an existing open order or invoice.

It is the customer’s responsibility to redeem any points on their account if they are upgraded to Special Markets or if they close their accounts.

In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value.  If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited.  

The Administrator reserves the right to remove or include any reward from the range at their discretion and Participants may not rely upon the continued availability of a reward category or reward item.  The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.

The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.

The delivery of all reward items will be made to the address as supplied by the Participant at the time of order.  The delivery address for reward items should be to an address where the item can be signed for.  If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to rearrange delivery.  Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant. 

Participants should not accept items that have been delivered where the packaging is damaged.  Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for a replacement product to be shipped.  If the package is opened and the item is found to be faulty, then the Participant must advise us within 24 hours and we will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative.  

Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt.  Couriers will not generally accept liability for damages or lost items beyond this time frame.    

If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt.  

Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

Programme termination
Henry Schein UK or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.

Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.

At ("Henry Schein"), your privacy is important to us. Our Privacy Statement describes the privacy practices Henry Schein uses on its Web site in accordance with the UK Data Protection Act. Should you have any questions regarding this Privacy Statement, please contact Henry Schein.
Henry Schein UK Holdings Limited.
Medcare House,
Centurion Close 
Gillingham Business Park 
Gillingham ME8 0SB, England
Telephone: 0800 028 1533
Fax: 01634 877626
The link to the Privacy policy is

Henry Schein UK and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.

No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Henry Schein UK’s decision shall be final.  Henry Schein UK and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.

Henry Schein UK and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants in this incentive scheme agree that Henry Schein UK and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Henry Schein UK’s or The Administrator’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

This Programme is administrated by Corporate Rewards Ltd.

Promoter: Henry Schein (UK) Holding Limited, Medcare House, Gillingham, Kent, ME8 0SB