Who is eligible to participate in the scheme?
Practice and laboratory owners and managers who have the explicit permission of the practice owner can participate in this scheme. This programme is open to customers in the UK, Northern Ireland and Ireland.
What do I need to apply?
Your Henry Schein account number and your GDC number. If you are an SOE customer and do not have a Henry Schein account, we can set up an account for you – simply call the Rewards team on 0800 0838 559 if you are in the UK or Northern Ireland, 0145 652 88 if you are in Dublin or 0214 297 818 if you are in Cork, and we will take you through the process.
I have more than one Henry Schein account, what do I do?
The easiest option is to open one Rewards account for each of your Henry Schein accounts. You will need an email address for each of the accounts you have – you will need to apply each time.
If you are not able to have multiple email addresses, or you simply want all your Henry Schein accounts merged into one Rewards account, simply register an account as your primary Rewards account, then give the support team a call on 0800 0838 559 if you are in the UK or Northern Ireland, 0145 652 88 if you are in Dublin or 0214 297 818 if you are in Cork, and they will do the rest for you. Once you’re on the multi-account structure, your Rewards vouchers will be allocated to your primary Rewards account by default. The support team can alter this when you order a voucher, just remember to let them know at the time.
Some elements of the Rewards account management will have to be done by the support team once you’re on the multi-account platform, but we're always happy to help. Full details for contacting the support team are below.
Why does the hyperlink sometimes change from HSDRewards.co.uk to HSD-Rewards.co.uk?
For your security and protection, the Henry Schein Rewards platform is co-hosted on the 360 Insights platform. Whenever you are interacting with your points balance, you will be automatically forwarded to the HSD-Rewards.co.uk website.
Who can I call for help?
There is a dedicated team here to assist you in any way they can. Simply call 0800 083 8559 if you are in the UK or Northern Ireland, 0145 652 88 if you are in Dublin or 0214 297 818 if you are in Cork. Alternatively, please email email@example.com if you are in the UK or Northern Ireland or firstname.lastname@example.org if you are in Ireland, and we will be happy to assist you.
I've forgotten my password, what do I do?
If you have forgotten your password, please go to the login page and click on ‘Forgotten Password’. Enter the email address registered to your account and you will then receive an email with a link to reset your password. Please check your junk and spam folders for this email and use the password reset link within the 24 hours.
How do I earn points?
For every £1.00/€1.00 you spend with Henry Schein, we'll give you 1 point.
How long does it take for points to be added to my account?
Points are calculated during the calendar month, and are uploaded monthly to your statement on approximately the 5th of the following month.
Do points have a monetary value?
Points do not have a monetary value. The number of points required for a reward varies depending on a number of factors relating to the specific setup of your rewards programme.
Can I buy additional points?
No – Additional points cannot be purchased. Only points awarded through your rewards programme can be used to place orders for products within your current points balance.
Can I transfer points to another participant's account?
No – Points are awarded to individual accounts and can only be redeemed by the intended recipient. You cannot transfer your points to another participant of the rewards programme.
Is there a time limit to use my points?
Points build up for 2 years and must then be redeemed. For the current cycle (commencing January 2022), all points must be used and will be expired on 31 January 2024.
Can I change my delivery address after placing an order?
You can only order rewards to the delivery address which is registered to your account and you cannot change this at the point of placing your order. Should you want to update the delivery address, please contact your Henry Schein account manager to request this.
Please note that any amendments or correction you request for an order that has already been dispatched may incur additional fees. These fees will either be deducted from the balance on your reward account or invoiced to you directly for payment.
Can I add any additional information when placing an order?
When placing your order, you can enter additional information such as personalisation in the extra text box provided on the order page.
Please note that while all efforts are made to ensure that your request is carried out, there may be occasions when this cannot be applied to your order.
Can I find out about an old order I have placed?
Your order history will show on your account. If you need any further help on a previous order placed please contact henryscheinUK@360insights.com with your order number and product name and our team will be able to assist you further.
Please note that we are unable to assist with any gift card or eVoucher queries that are older than 3 months. Please ensure to contact our team before this time if you have any gift card or eVoucher queries.
What if I accidently provide the wrong delivery address?
If you have provided incorrect delivery information please contact henryscheinUK@360insights.com as soon as possible so that a member of our team can cancel your order and refund your points. Please note that if your order has already been picked up by our supplier we may not be able to cancel this.
When placing an order, please ensure you check your delivery details carefully and should you need to update the delivery address, please contact your Henry Schein account manager to request this before you place your order.
If your delivery country is not showing correctly, please contact henryscheinUK@360insights.com to have this updated before you place your order. If your reward is to be delivered to a company address, please ensure to include the company name and building name / number in Address Line 1.
The product is out of stock; when will I be able to order this?
If a product is showing as out of stock, our supplier unfortunately does not currently have this item available to ship straight away. As soon as stock is secured, the item will become available to order. The product description will show any expected availability dates, otherwise we would suggest checking the reward catalogue frequently for any updates on specific items that are out of stock.
Can I order something that is not in the reward catalogue?
Your points can only be redeemed for items that are available in the reward catalogue and you cannot use your points to purchase items from stores or retail websites.
How long will my reward take to deliver?
Will I have to sign for my reward?
What if I'm not able to sign for my reward?
If for any reason you miss the delivery of a reward that requires a signature, the courier will leave details on how to re-arrange delivery or collect the item from your local depot.
What do I do once I have received my Henry Schein eVoucher?
All vouchers are valid for 6 months and will then expire. We cannot process your voucher if your order has already been placed. Your voucher cannot be redeemed against invoices or statements. The minimum order must be at least the value of the voucher.
To view your voucher, login to your Rewards account at www.hsd-rewards.co.uk and click on the My Statement tab. Please note down your voucher’s Order ID as you will need this to spend it.
Consumables and Small Equipment vouchers:
Capital Equipment vouchers:
Training and Education voucher:
Equipment Service vouchers:
MediCruit vouchers (UK Only):
Can I check the status of my order?
You can check the status of your order in the “My Statement” area of your online rewards account. When an order is first placed it will show as “Pending”. Once our supplier acknowledges your order, this will update to “Processing” and means that the supplier is checking stock and arranging the dispatch. Your order will be set to “Dispatched” as soon as the order has shipped. If tracking is provided you will also be able to see these details on the order record and will receive an email to confirm dispatch.
Why has my reward not arrived?
Can I cancel my order?
What if my reward is faulty on arrival?
If your reward arrives faulty or damaged please contact henryscheinUK@360insights.com with your order reference and proof of damage / fault within 24 hours of delivery. Our suppliers are only able to replace damaged or faulty rewards if we are notified within 24 hours of the delivery date and any claims made outside of this period may incur additional fees, which will be deducted from your points balance or invoiced to you directly for payment.
Please note that if your product is returned for testing and no fault is found, you may be charged for the collection and reshipment fee to send the item back out to you. Our supplier will not issue a credit for any products which are not found faulty.
What if my reward becomes faulty at a later stage?
If your reward develops a fault after 28 days of receiving you will need to raise a claim directly with the manufacturers of the product to resolve this. Please contact henryscheinUK@360insights.com as soon as possible and our team will be happy to request a proof of purchase from our suppliers to assist you with your direct claim.
I have recieved the incorrect item, what can I do?
If you have received an incorrect item for your order please contact henryscheinUK@360insights.com within 48 hours of delivery with your order reference and images of the product received. Our team will contact the relevant supplier to arrange collection and replacement of your order. We ask that you please do not open the incorrect item you have received if possible.
I've changed my mind; can I return my reward?
Please note that certain products are exempt from return such as personal accessories. Details will be provided in the product description so please make sure to check this before placing your order if in doubt.
Office hours for responses
Our office hours are Monday to Friday 9am – 5.30pm (UK) excluding Bank Holidays and we aim to respond to all queries within 24 hours.
Additional delivery fees